Privacy Policy for Dowling Enterprise Safety Training

Effective Date: July 31, 2024

1. Introduction and Scope

Introduction to the Policy: Dowling Enterprise Safety Training (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your personal information. We understand the importance of maintaining the confidentiality and security of your information and are dedicated to ensuring that your privacy is protected.

Scope of the Policy and Who It Applies To: This Privacy Policy applies to all visitors to our website [insertwebsite URL] and users of our services, including individuals who register for our training courses, communicate with us, or interact with us in any other way. By accessing our website and using our services, you agree to the terms of this Privacy Policy.

2. Personal Information Dowling Enterprise Safety Training Collects

Dowling Enterprise Safety Training collects personal information from you to facilitate safety training services and ensure compliance with regulatory requirements. The types of personal information we may collect include:

Types of Personal Information Collected: We may collect the following types of personal information when you interact with our website or use our services:

• Contact Information:     Such as your name, company name, job title, address, email address, and  phone number.
• Additional Information:     To better serve you, we may collect information such as gender, age, date of birth, nationality, professional associations, registration numbers, and demographic details.
• Comments, Questions, and Orders:     Any communications you make with us, including inquiries, requests, and course registrations.
• Payment Information: Billing and payment details, including credit card information or other payment methods.
• Log-in Information:     Including, where applicable, social media account information used for authentication purposes.
• Preferences:     Information about your communication preferences and specific interests in safety training courses.
• Course Information: Details about the training courses you register for or inquire about.

Types of Non-Personal Information Collected: At Dowling Enterprise Safety Training, we may automatically collect personal information related to your device and how you interact with us to enhance your experience and provide effective safety training services. This includes:

• Device and Browser Information: We may collect information such as device type, browser type, IP address, operating system, and device identifier when you access our website or use our services. This helps us optimize our website and ensure compatibility with various devices.
• ‍Interaction Information: We gather data about your usage of Dowling Enterprise Safety Training's website and digital resources, including content viewed or downloaded, features used, links clicked, and dates/times of interactions. This information helps us improve our services and tailor content to your preferences.
• ‍Location Information: With your consent, we may collect location information, which may include precise real-time data or imprecise information derived from your IP address or postal code. This data helps us provide location-specific services and comply with regulatory requirements.

We collect this information through cookies, log files, pixel tags, and similar technologies to enhance user experience and ensure the security of our systems.

3. How We Collect Information

We collect information in the following ways:

• Directly from You: We collect information that you provide directly to us, such as when you register for our training courses, fill out forms on our website, subscribe to our newsletter, or contact us for support.
• Through Automated Technologies: As you navigate through our website, we may use automated technologies such as cookies, web beacons, and other tracking technologies to collect information about your device and browsing actions. These technologies help us understand your preferences and improve your experience on our site.
• From Third-Party Services: We may receive  information about you from third-party services that we use to support our business operations, such as payment processors, advertising networks, and analytics providers. These third-party services may collect information about your online activities over time and across different websites.

4. Use of Information

We use the information we collect for various purposes, including:

• To Provide and Operate Our Services: We use your personal information to process your registrations, manage your account, and deliver the training courses you request.
• To Communicate with You: We may use your contact information to send you updates, notifications, and other communications related to your use of our services. This includes responding to your inquiries and providing customer support.
• For Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional materials and     newsletters about our services, special offers, and events. You can opt-out of receiving these communications at any time.
• To Improve Our Services: We use the information we collect to understand how our users interact with our website and services. This helps us identify areas for improvement and develop new features and functionality.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes, and to protect our legal rights and the rights of others.
• To Prevent Fraud and Ensure Security: We may use your information to detect, prevent, and respond to fraud, security breaches, and other potentially harmful or illegal activities.

5. Sharing and Disclosure of Information

We prioritize the protection and confidentiality of your information. We may share your information under the following circumstances:

• With Your Consent: We will only share your personal information with third parties when you provide us with explicit consent to do so, such as when registering for courses that require certification from external bodies.
• ‍For Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or government requests. This includes situations where disclosure is necessary to protect our rights or the safety of others.
• ‍With Service Providers: We may engage third-party service providers to assist with various aspects of our operations, such as payment processing, course delivery, and technical support. These service providers are contractually bound to handle your information securely and only for the purposes specified by Dowling Enterprise Safety Training.

6. Security of Information

We take comprehensive measures to safeguard your personal information:

• Measures Taken: We employ industry-standard security practices to protect your data, including encryption of sensitive information transmitted online and restricted access to personal data within our organization. Our employees, contractors, and agents are trained on data protection principles and are bound by confidentiality obligations.
• ‍Limitations and No Guarantees: While we implement rigorous security measures, including regular security audits and updates, no method of transmission over the Internet or electronic storage is entirely secure. We strive to use commercially acceptable means to protect your information, but we cannot guarantee absolute security.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and as required by applicable laws.

• Duration: We retain personal information related to course enrollment and certification for the duration necessary to provide our training services and meet legal obligations.
• ‍Criteria: The retention periods for different types of information are determined based on the nature of the information, the purposes for which it is processed, and legal requirements. For example, information necessary for certification and compliance purposes may be retained for the duration specified by relevant regulatory bodies.

8. Your Data Protection Rights

As a user in Canada, you have certain rights regarding your personal information under Canadian privacy laws, including:

• Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
•  Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• ‍Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at anytime. This will not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights:

You can exercise your rights by contacting us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. Cookies and Tracking Technologies

At Dowling Enterprise Safety Training, we utilize cookies and similar technologies to enhance your experience on our website and to analyze usage patterns. By using our website, you consent to the use of cookies in accordance with this policy.

• Use of Cookies: Cookies are small files placed on your device that allow us to collect information about how you interact with our website. They help us remember your preferences and optimize your browsing experience.
• Types of Cookies Used and Their Purposes:
   
  • Essential Cookies: These cookies are necessary for the website to function properly, such as maintaining session information and security.
   
  • Analytical/Performance Cookies: These cookies collect anonymous data about how visitors use our website, which helps us improve its performance.
   
  • Functionality Cookies: These cookies enhance the functionality of the website by remembering your preferences and settings.
 
• Managing Cookie Preferences: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, and you can set preferences for certain websites.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated or controlled by Dowling Enterprise Safety Training. These third-party sites have separate and independent privacy policies.

• Links to Third-Party Websites: Clicking on links to third-party websites may direct you away from our site. We are not responsible for the privacy practices or content of these third-party sites.
• Third-Party Privacy Practices: We encourage you to review the privacy policies of any third-party websites you visit to understand their practices regarding the collection, use, and disclosure of your information.

11. Children’s Privacy

Dowling Enterprise Safety Training is committed to protecting the privacy of children. Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from minors without parental consent. If we discover that personal information has been inadvertently collected from a child under 13 years of age without valid parental consent, we will take prompt steps to delete that information from our records.

12. Changes to the Privacy Policy

Dowling Enterprise Safety Training may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

• ‍Process for Updating the Policy: When we update this Privacy Policy, we will revise the "Effective Date" at the top of the policy and provide a summary of the changes made.
• ‍Communication of Changes: Significant changes to this Privacy Policy may be communicated through our website or via email (if you have provided us with your email address). By continuing to use our services after the updated Privacy Policy becomes effective, you consent to the revised policy.‍

13. Contact Information

For privacy-related inquiries or to exercise your data protection rights, please contact us using the following details:

• Mailing Address:
  Dowling Enterprise Safety Training
  591 Ferdinand Blvd, Unit#6
  Dieppe, NB E1A 7G1
  Canada
• ‍Phone:
  Cell: 506-962-1013
• ‍Email:
  susie@dowlingenterprise.com

Please specify the nature of your inquiry or request so that we can respond promptly and effectively regarding your privacy concerns.

14. Compliance with Canadian Laws

Dowling Enterprise Safety Training is committed to complying with all applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial regulations such as those in New Brunswick.

• Data Collection and Use: We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, as outlined in our Privacy Policy. This includes providing safety training services, communicating with participants, and fulfilling legal obligations.
• ‍Security Measures: We maintain appropriate safeguards to protect personal information against unauthorized access, disclosure, or misuse. This includes physical security measures for our premises, technological security measures for our systems, and organizational controls for our employees.
• ‍Retention and Disposal: We retain personal information only as long as necessary for the fulfilment of the purposes outlined in our Privacy Policy or as required by law. When no longer required, information is securely disposed of or anonymized.
• ‍Consent and Rights: We obtain consent for the collection, use, and disclosure ofpersonal information, except where otherwise permitted or required by law.Individuals have the right to access their personal information, request corrections, and withdraw consent, subject to legal and contractual limitations.

15. Contact Information If you have any questions or concerns about this Privacy Policy, please contact us at: 

Contact Address:

Dowling Enterprise Safety Training

591 Ferdinand Blvd, Unit#6

Dieppe, NB E1A 7G1

Canada

‍Email Adress:
susie@dowlingenterprise.com

Phone Number:
+1 506-962-1013